1. Appointments & Bookings

• We encourage all clients to book in advance to secure their preferred time and stylist.

• Bookings can be made online, over the phone, or in person.

• For all colour services, a consultation may be required prior to your first visit.

• A deposit may be required for select services or high-demand periods.

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2. Cancellations & No-Shows

• We require at least 24 hours’ notice for appointment changes or cancellations.

• Cancellations made with less than 24 hours’ notice may incur a cancellation fee of up to 50% of the service cost.

• No-shows may be charged the full service amount and may be required to pay a deposit for future bookings.

• Repeated cancellations or no-shows may result in declined future bookings.

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3. Pricing

• All prices are quoted in Australian Dollars and include GST.

• Service pricing may vary depending on hair length, density, stylist level, and time required.

• Final quotes will be confirmed during your in-salon consultation prior to service commencement.

• Prices are subject to change without notice.

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4. Service Satisfaction

• If you are not completely satisfied with your hair service, please contact us within 7 days of your appointment.

• We are happy to offer a free correction service, provided it aligns with the original consultation and service agreement.

• We do not offer refunds for services rendered.

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5. Promotions & Gift Vouchers

• Promotional offers are subject to availability and may have specific terms.

• Promotions cannot be combined unless explicitly stated.

• Gift vouchers are valid for 3 years from date of issue and are non-refundable or redeemable for cash.

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6. Retail Products

• Retail purchases can be returned within 7 days for a salon credit if the product is unopened, unused, and in original packaging.

• We do not accept returns on used products unless faulty, in accordance with Australian Consumer Law.

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7. Children & Guests

• While we are a welcoming space, we kindly ask that young children be supervised at all times.

• Due to limited space and safety considerations, we recommend that only the person receiving the service remains in the salon area.

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8. Health & Safety

• Please notify us of any allergies, sensitivities, or medical conditions before your service.

• We reserve the right to refuse service where there is a health or safety risk.

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9. Website Use

• All content on our website is the property of Headquarterz Hair and may not be reproduced without permission.

• We are not responsible for third-party websites linked from our site.

• While we aim to keep all information accurate, we do not guarantee completeness or suitability for every purpose.

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10. Liability

• Headquarterz Hair takes all reasonable care to deliver safe, professional services.

• To the extent permitted by law, we are not liable for any indirect, incidental or consequential damages resulting from our services or products.

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11. Changes to Terms

• We may update these Terms & Conditions at any time. The latest version will always be available on our website.

• Continued use of our services constitutes acceptance of any changes.

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12. Contact Us
If you have any questions about these Terms & Conditions, please contact the salon directly.